READING YOUR METER
STEP 1 Locate your meter box, generally found towards the front of a property, near the street. If you cannot locate your meter, please contact the office for assistance. It is normally housed in a black plastic box . Remove the meter box lid. Please take precautions when removing the meter box lid, watching for spiders, snakes, etc.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. Each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest hundred gallons used during a billing period. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
CHECKING FOR LEAKS
All of our meters have a leak indicator. It normally is an arrow (red, white or blue) in the center of the dial. Make sure all faucets, etc. are turned off on the property. If the leak indicator is still moving at all, you have a leak. The faster it is moving, the larger the leak.
IF THE INDICATOR IS RAPIDLY SPINNING, TURN OFF YOUR WATER VALVE AND/ OR CALL YOUR LANDLORD.
Due to our terrain and climate, a large underground leak can be difficult to locate. Surface wet spots do not always appear in the immediate area of the break. When they do, they don't always feel damp on the surface.